Reservation Policies

Online requests need at least 24 hours' notice. For rides within 24 hours, please call us at +1 (630) 728-8393. We can often arrange sooner by phone. There is no payment when you send a request. We call to confirm every request within one hour between 7 AM and 10 PM. Requests sent overnight are confirmed by 8 AM. Your reservation is secured once your invoice is paid.

We confirm your rate by phone before you pay anything. Your quote is your price: no surge pricing and no hidden fees. • Midway airport transfers from $99 • O'Hare airport transfers from $125 • Hourly service from $99 per hour, with no minimum number of hours Round-trip airport fares are quoted for each way.

There is no payment when you send a request online. When we call to confirm your rate, we may ask for a deposit to hold your date. If so, we email you a deposit invoice with a secure link to pay by card. The deposit is credited to your final fare and follows the cancellation policy below. After your trip details are confirmed, we email you an invoice for the fare, less any deposit you have paid. Please pay by the due date shown on your invoice to secure your chauffeur. Payments are processed by Stripe. We never see or store your full card number.

• Free with at least 48 hours' notice before pickup • 50% of the fare between 48 and 12 hours before pickup • Full fare with less than 12 hours' notice, or for a no-show • Free if your flight is cancelled by the airline To cancel, call us or email reservations@royalsignaturetransportation.com. Your cancellation time is when we receive your call or email.

Need to change your time, route or vehicle? Call us as early as you can. We will always try to accommodate changes. If a change affects the trip's length or vehicle, we will confirm any new rate with you before it applies.

Complimentary waiting time: • 15 minutes for standard pickups, from the scheduled pickup time • 30 minutes after a domestic flight lands • 60 minutes after an international flight lands For airport pickups we track your flight and count from the actual landing time, so delays never cost you anything. Waiting beyond the complimentary time is billed in 15-minute increments.

Gratuity is not included in the fare and is entirely at your discretion.

Booster seats are included at no charge. Please request them when you book, so we can have them ready. They are subject to availability. For infant or toddler car seats, please call us before booking.

Each vehicle carries a set number of passengers and suitcases, shown when you book. For everyone's safety, we cannot carry more passengers than there are seat belts. If your party or luggage changes, let us know before the day so we can make sure the vehicle fits.

All vehicles are non-smoking, including vaping. Smoking in the vehicle carries a $125 cleaning fee. If a spill or damage needs professional cleaning or repair beyond normal use, we charge the actual cost and share photos with you first.

If you leave something behind, call us. We will hold it safely and arrange to return it to you.

Royal Signature Transportation Chicago Metropolitan Area, Illinois Phone: +1 (630) 728-8393 (24/7) Email: reservations@royalsignaturetransportation.com